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Privacy Statement

BKK Kids Limited Partnership (“we”, “our”, “us”) is committed to providing you with the highest levels of customer service and to protecting your privacy. This Privacy Statement sets out the type of information we collect, how we use it and whom we share it with. It may be amended from time to time.

What personal information do we collect?
The personal information we collect and store may include your name, birth date, current and previous addresses, phone numbers, email addresses, banking and credit card details, work-related information, occupation, preferences for using our websites, web log, computer, device and connection information and your BKK Kids user name and password.

We understand you may not want to provide this information to us. That’s fine; however, it might mean we may not be able to provide you with the products and services you require, or a high level of service. Sometimes we’ll need you to provide personal information about another person (for example, if you’d like to give someone access to your BKK Kids account). If that happens, we’ll need you to tell that person you’ve provided their personal information to us, and that we can be contacted for more information.

How do we collect personal information?
We collect personal information in a number of ways, including:

directly from you through our website, via phone, via application forms;

  • from other parties (such as your representatives, credit reporting agencies, social media sites); publicly available sources; or from our own records of when you visit us online or where we have an online presence (such as Facebook or Pinterest).

How do we use your personal information?
Your personal information may be used to:

identify you; provide, manage and administer your services; provide our products and services, including directory services and advertising through a number of media; research and improve our services; help us deliver better services to you; and help us maintain and develop our business systems and infrastructure.

If you do not want BKK Kids to contact you to promote and market our products, services and special offers to you, please email [email protected]

When do we disclose your personal information?
We may disclose your personal information to other organisations, but we’ll only do this in relation to us providing our services to you.

These organisations may be based locally or overseas. They may carry out functions for us such as:

  • customer enquiry services;
  • mailing operations;
  • billing and debt-recovery functions;
  • information technology services;
  • data verification services;
  • managing your advertising;
  • marketing, telemarketing and sales services;
  • market research; or
  • website usage analysis.
  • We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations to protect your personal information.
  • In addition, we may disclose your personal information to:
  • your authorised representatives or advisers (when requested by you to do so);
  • credit-reporting and fraud-prevention organisations;
  • credit providers (for credit related purposes);
  • our professional advisers;
  • government, regulatory authorities and other organisations, as required by law; or
  • organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business and those involved in managing our corporate risk and funding functions.

About our websites, applications, IP addresses and ‘cookies’

When you visit our sites our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance. Sometimes we also use third parties to analyse this information.

We may use ‘cookies’ or an equivalent on various websites and applications. A cookie is a small text file that our websites and applications use to store information on your browser or device. Usually, cookies are used so our websites and applications can remember your preferences and improve your online experience. We also use cookies for profiling purposes to tailor advertising to users’ interests.

Sometimes cookies may collect and store personal information about you. We treat this information in the same way as any other personal information you provide. You can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas or experience the added features offered with the enablement of cookies.

We also collect and manage Internet Protocol (IP) addresses – the unique identifier on your computer or device. It’s used for the purpose of providing internet session management and to detect any misuse or fraudulent activities involving our websites.

BKK Kids may use third parties to analyse usage statistics. Such analysis is performed using data collected from our websites. The technology is not intended to collect personally identifiable information however in limited circumstances some personally identifiable information is collected, for example, an email address incorporated into a URL string. Personally identifiable information collected in this way is not used by the third party or BKK Kids for any purpose.

Third party sites
You may click-through to third party sites from our sites, in which case we recommend that you refer to the privacy statement of the sites you visit. BKK Kids’ collection statement and privacy policy apply to BKK Kids’ website only and BKK Kids assumes no responsibility for information and content of third party sites.

How accurate is your information?
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the details you give us. Please let us know if there are any errors and keep us up to date with any changes.

How to contact us
If you have any questions in relation to privacy, please email [email protected]